UX problem: Calm app offline use

I was off the grid camping last week with some friends and our campground had a lot of space to spread out and do our own thing if we wanted. On the second day I found a SWEET little swimming hole at the river behind where I set up my tent. Suddenly I got excited about sitting next to the water and trying out this guided meditation app I’ve been using. So I hiked down with my little chair and my phone, and got all cozy next to the water… fired up the Calm app… and… ah crap I had no service. Disappointed, I sat there tapping around and found that there seemed to be no ability to download the meditations even if I wanted to prior to going offline.

 
A Daily Calm audio clip with “offline” error message.

A Daily Calm audio clip with “offline” error message.

 

When I got home I googled it. (I always take note of when I need to google something that should seem obvious, kind of like a yellow card of usability.) When I found my answer, I was all man, I think they dropped the ball on this one.

A snapshot of the search result explaining that Daily Calm can’t be found in the Available Offline area.

A snapshot of the search result explaining that Daily Calm can’t be found in the Available Offline area.

Let’s dissect this:

  1. I tried starting a Daily Calm session and saw no cloud icon;

  2. Next, I found no Available Offline section;

  3. Finally, I found my Session History (buried under Profile) and tapped the ❤️ icon and saw a cloud indicator in the upper left, but for only ONE of the sessions. I couldn’t duplicate this with the others.

Was offline listening available for the other sessions? Why did I have to dig into my history to get this function?

UPDATE:

I found the Available Offline section:

As you can see, it's the last option in a horizontal scroll in a list of genres. "Available Offline" is not a genre — it's a feature. However, once I'm in Available Offline, it still isn't clear which sessions are downloaded and how I control them. More to come...